For a number of years the team I worked in was (amongst many other things) an escalation point for the software support team of our platform. For a shorter period, when they were short staffed, we took on a more direct support role, and I still maintain that I learned more about that system in…

I enjoy writing, It’s one of the ways I work things out. If something is bothering me, a thought is stuck, nagging or simply needs exploring further, writing is a way I draw that out. Literally – it often takes me weeks or months to write something (mainly on my phone during my commute, which…

So the AI came for me. Not in the preposterous Skynet style science fiction way that apparently serious people waste vast amounts of other apparently serious people’s time warning them about, but in he mundane everyday way that already has an impact on the lives of millions of people around the world.  I got an…